At PromoColour, we strive to ensure you’re completely satisfied with your purchase. If something isn’t quite right, we’re here to help. Please review our returns policy below to understand your options.

1. Eligibility for Returns

We accept returns under the following conditions:

• Faulty or Damaged Items: If your product arrives damaged, defective, or not as described, you may request a return within 30 days of delivery.
• Incorrect Orders: If we’ve sent you the wrong item or an item with incorrect specifications (e.g., wrong colour, size, or design), you may return it within 30 days of delivery.
• Customised Products: Due to their personalised nature, custom-made or printed items are non-returnable unless they are faulty, damaged, or incorrectly produced according to your approved design.

2. How to Request a Return

To initiate a return:

1. Contact our customer service team by email or call within the applicable return period.
2. Provide your invoice number, a description of the issue, and photos (if applicable, e.g., for damaged or incorrect items).

3. Return Shipping

• Faulty, Damaged, or Incorrect Items: We’ll cover reasonable return shipping costs. Please use the shipping label provided or keep your receipt for reimbursement.

4. Refunds and Restocking Fees

• Faulty, Damaged, or Incorrect Items: Once we receive and inspect the returned item (typically within 5 business days), we’ll offer a full refund or replacement, including original shipping costs, at your discretion.

5. Australian Consumer Law

Our returns policy operates in addition to your rights under Australian Consumer Law. If a product has a major fault, you’re entitled to a refund, replacement, or repair. For minor faults, we’ll repair or replace the item at our discretion. Nothing in this policy limits your statutory rights.

We’re committed to making your experience with PromoColour a great one. Thank you for choosing us!